You strive to deliver a great experience for each of your clients. Improving client service begins with learning how to serve your current clients better. Future referrals depend on meeting and exceeding your clients’ expectations. Are you accomplishing your goal? Find out directly from the source.
Make a habit of routinely asking your clients to rate your service—from the courteousness of your staff to the location of your office. It’s easy to get their feedback using free online surveys. Google Forms (forms.google.com) is completely free no matter how many questions you ask and how many responses you anticipate.
SurveyMonkey (www.surveymonkey.com) has a free option, but it limits you to 10 questions and 100 responses per survey. The Gold Plan, though, is a great deal at just $300 per year for unlimited questions and responses. Your clients can even complete your surveys using their mobile devices. You can make it easy for clients to access your survey by adding a QR code to your invoices, business cards, and other client communications. Make your own QR codes using www.qrstuff.com. These simple tools will help you engage your clients so they’ll keep engaging you!
SurveyMonkey’s mobile version allows you to create surveys and track results on the go.
It’s easy to create new surveys in SurveyMonkey based on standard templates or copies of surveys you’ve sent in the past.