The MIT AgeLab developed an “aging suit” to simulate growing older. The full-body suit uses a harness, tight bands, padded shoes, and a neck brace to constrict movement. The wearer also dons scratched goggles to simulate cataracts. The result is increased difficulty completing every activity during a person’s day. The suit is part of a program that helps businesses reinvent products and services for the aging population. Some businesses are paying heed—lowering shelves and making signs larger to make their stores “senior friendly.”
In chapter 1 of Advising the Older Client or Client with a Disability, Susan Goodkind Wideman suggests that elder law attorneys do the same thing with their practices. You might not have the chance to walk around in the aging suit, but by taking some time to imagine what it is like to have restricted mobility, eyesight, and energy, you can help to structure your office space to be inviting to current and potential clients. Your office should be easily accessible, which means a short distance from parking with no long hallways or stairways. There should be excellent signage to enable your clients to know where they are going quickly. Wide doorways with flush thresholds and lever-type handles will make it easier for your clients to navigate through the space. Consider sturdy, supportive seating, avoid area rugs, and use flooring materials that are slip resistant and help reduce noise. Susan recommends even rethinking the small stuff, like your pens. Make sure they are easily gripped and comfortable to write with. And think about providing reading glasses in the waiting area. By making these changes, you can reinvent your office for your aging clientele.